The Aspen Hope Center provides a 24-hour confidential Hopeline (925-5858) to ensure that anyone who calls for help reaches an on-call clinician anytime day or night, seven days per week. Having one place to call makes all the difference and the immediate response ensures the person calling receives the appropriate help in a timely manner.
In May of 2013, the Aspen Hope Center became a provider for Triad, the Employee Assistance Program offered by many businesses in the valley. Some of these entities include Pitkin County, City of Aspen, Aspen Skiing Company, RFTA, Aspen School District and many more. This partnership with Triad allows employees of various entities to receive 3-5 free counseling sessions through the Hope Center. The Hope Center clinicians have extensive experience in working with anxiety, life transitions, grief and trauma, depression and more. All Hope Center clinicians carry professional licenses as LPC's in the State of Colorado.
Crisis Intervention & Individual Intensive Outpatient Program
Approximately 76% of the individuals who call the Aspen Hope Center are in a state of crisis. Each person who calls in crisis requires an individualized approach to deal with their particular situation. The Aspen Hope Center clinicians conduct an initial clinical assessment over the phone, and often times they arrange for an in-person evaluation. This is when the crisis team becomes ‘mobile’ and the clinician meets the client at the Aspen Hope Center office or wherever the caller may be at the time. These assessments have taken place in homes or offices, sometimes at local agencies, or at a physician’s office or schools.
If an individual evaluated is deemed high risk, he/she may be entered into the Individual Intensive Outpatient Program (I-IOP). This program is an alternative to inpatient hospitalization, where the client may remain in their home with loved ones and friends to support them while receiving specialized, wrap-around services from local practitioners and agencies. During the I-IOP, the client is seen daily by several professionals until he/she is stabilized and able to move into regular weekly therapy.
The Aspen Hope Center believes that to raise awareness and reduce the stigma of mental illness, education is key. The Hope Center offers a Suicide Awareness class called "We Can Talk." This training is offered throughout the community to local groups, schools, businesses, service organizations, and more. The class focuses on providing local, state and national statistics; educating individuals on warning signs of suicide and how to approach someone you may be concerned about; but also enlightens attendees about the state of the mental system and why connecting with the community and those we care about is vital. The Hope Center has also been approached by several entities in the community and asked to provide trainings on various topics. Psychiatric Emergency training has been conducted with law enforcement and EMS, the staff at Mountain Valley Developmental Services was trained in psychological diagnoses and symptoms, and crisis management and de-escalation training is provided to anyone who request it and has been presented to staff members at RFTA, Aspen Valley Hospital, Valley View Hospital and more.
Information & Referral
The Aspen Hope Center receives, on average, 24% of its calls from individuals seeking mental health information and/or a referral to a local mental health provider or valley resource. When a client calls for a referral, the Hope Center clinician makes it a priority to connect them with appropriate practitioner or agency from Aspen to Glenwood Springs.
There is a shift in health care service delivery across the county toward integrating physical and behavioral health care. Additionally, school counselors are begging for assistance from clinicians as the struggles they are faced with are much higher in intensity and out of the scope for school counselors; much more so than in days past. The Hope Center was asked to partner with a few local schools and now has a full-time school based clinician inside Roaring Fork High School and a part-time clinician inside Carbondale Community School. Enormous thanks to the Carbondale Town Council for making the RFHS program possible!
This fall, the Hope Center also became the fiscal agent for the Suicide Prevention Coalition of Garfield County. This arrangement allows the Coalition to start raising money and holding events to raise awareness of their efforts and services. With a parallel aim, the Hope Center and Suicide Prevention Coalition of Garfield County will work to raise awareness and reduce the stigma of mental health and suicide.