Individual Rights and Responsibilities
Aspen Hope Center (AHC) is dedicated to providing integrated mental health services and upholding the rights and responsibilities of every individual we serve. Our foremost commitment is to deliver the highest quality of mental health care. We encourage you to actively understand, cooperate and participate in your care process. Your questions, comments and suggestions are always welcome as we strive to support your mental health journey.
Your Rights:
Participate in all decisions involving your care or treatment.
Be informed about whether AHC is participating in teaching programs, and to provide informed consent prior to being included in any clinical trials relating to your care.
Refuse any drug, test, procedure, service or treatment and to be informed of risks and benefits of this action.
Receive care and treatment, in compliance with state statutes, that (i) is free from discrimination on the basis of physical or mental disability, race, ethnicity, socio-economic status, religion, gender expression, gender identity, sex, sexuality, culture, and/or languages spoken, (ii) recognizes your dignity, cultural values and religious beliefs and (iii) provides for your personal privacy to the extent possible during the course of treatment.
Be informed of, at a minimum, the first names and credentials of AHC’s personnel providing services to you. Full names and qualifications of AHC’s service providers must be provided upon request to you or your designated representative or when required by the Colorado Department of Regulatory Agencies.
Receive, upon request:
Prior to initiation of non-emergent care or treatment, the estimated average charge to you. This information must be presented to you in a manner that is consistent with all state and federal laws and regulations.
AHC’s general billing procedures.
An itemized bill that identifies treatment and services by date. The itemized bill must enable you or your legal representatives to validate the charges for items and services provided and must include contact information, including a telephone number, for billing inquiries. The itemized bill must be made available either within 10 business days of the request, 30 days after discharge or thirty 30 days after the service is rendered, whichever is later.
Give informed consent for all treatment and services. AHC personnel must obtain informed consent for treatment they provide to you.
Register disputes with AHC and grievances with the Colorado Behavioral Health Administration, and to be informed of the procedures for registering complaints and grievances, including contact information.
To register a dispute with AHC, submit your complaint:
-By mail: Quality and Compliance Department, Aspen Hope Center, P.O. Box 1115, Basalt, CO 81621
-By email: admin@aspenhopecenter.org
-By telephone: 970-924-0703
To register a grievance with the Colorado Behavioral Health Administration, submit your complaint:
By mail: Colorado Behavioral Health Administration, 710 S. Ash St., Denver, CO 80246
By email: CDHS_BHA_complaint@state.co.us
By telephone: 303-866-7191
Be free of abuse and neglect.
Be free from the improper application of restraints or seclusion. Restraints or seclusion may only be used in a manner consistent with Part 2.14 of Chapter 2 of the Colorado Behavioral Health Rules, 2 C.C.R. 502-1.
Expect that the AHC program in which you are admitted can meet your identified and reasonably anticipated care, treatment, and service needs.
Receive care from AHC in accordance with your needs.
Have the confidentiality of your individual records maintained.
AHC is required to comply with all applicable state and federal laws and regulations for release of information, including, but not limited to, 42 C.F.R. Part 2, C.R.S. §27-65-123, and the Federal HIPAA Privacy and Security Regulations.
-When obtaining informed consent or an authorization for release of information, the signed release must state, at a minimum:
-Persons who may receive the information in the records;
-The purpose for obtaining this information;
-The information to be released;
-That the release may be revoked by you, or your legal representative, at any time; and
-That the release of information is only valid for a time period specified but such time cannot exceed two years from the date of signature.
Receive care in a safe setting.
Be notified if referrals to other providers are to entities in which AHC has a direct or indirect financial benefit, including a benefit that has financial value, but is not a direct monetary payment.
Formulate medical and psychiatric advance directives and have AHC comply with such directives, as applicable, and in compliance with applicable state statute.
-When AHC is aware that you have developed advance directives, AHC is required to make good faith efforts to obtain the directives, and the directives must become part of your record.
AHC is required to disclose its policy regarding your individual rights to you or your designated representative prior to treatment or upon admission, where possible. For any services requiring multiple individual encounters, disclosure provided at the beginning of such care or treatment course must meet the intent of the Colorado Behavioral Health Rules.
Your Responsibilities:
To provide information that facilitates your care and services.
To ask questions or acknowledge when you do not understand the service course or care decisions.
To follow instructions, policies, rules and regulations in place to support safe environments and quality for the individuals served and AHC staff.
To support mutual consideration and respect by maintaining civil language and conduct in your interactions with AHC staff.
To ask questions at any time and review our financial and procedural policies.
To meet financial obligations.
If you have questions or would like more information, please ask at any time. We will do our best to address your care, rights and safety concerns. If, after working with your clinician or therapist and department director, the resolution is not satisfactory, you may contact our organization to discuss and/or file a formal grievance.